How do I place an order?
You can browse products on the website, select size and quantity, add to cart, and complete payment at checkout. Submitting an order is considered a purchase intent, and we will send an order confirmation via email.
What happens after I place an order?
After your order is placed, it enters processing. We first confirm inventory and order details. Orders are shipped only after all items are ready.
How long does order processing take?
All orders are processed within 1–3 business days. Processing time does not include shipping time.
Can I modify or cancel my order?
If your order has not yet been collected by the carrier, you may contact customer service within 24 hours to request a change or cancellation.
Why does the product color look different from photos?
Color differences may occur due to lighting and screen variations. This is normal and not considered a quality issue.
Are wrinkles or natural textures considered defects?
No. Slight wrinkles or texture variations are natural characteristics of textile materials.
Should I wash bedding before first use?
Yes. We recommend washing before first use according to the care instructions for the fabric.
Is the product weight exact as listed?
The listed weight mainly refers to filling weight or reference weight.
Net weight may vary slightly due to humidity, temperature, and measurement conditions. Gross weight is for reference only.
Does the product name fully represent all features?
Product names are for reference only. Please refer to product detail pages for complete information.
Why do large bedding items have seams?
Large bedding items may be made with seams to meet size requirements. We ensure the design is aesthetically pleasing. Please consult customer service if concerned.
Is it normal to see differently colored down fibers in down products?
It is normal to see differently colored down fibers in goose down products. They are not impurities and do not affect quality or use. We do not use chemical bleaching.
How should I care for down, silk, Tencel™, or cotton bedding sets?
Follow proper care based on material:
Down: gentle wash, avoid direct sunlight
Silk: air-dry in shade
Silk/Tencel™ sets: low-temperature wash or dry clean
Cotton sets: machine washable, avoid harsh bleach
Follow the care label instructions
Is neck or shoulder discomfort normal after changing to a new pillow?
Pillow Adjustment Period：
When switching to a new pillow, it usually takes 3 to 7 days to adjust. This is because your body, especially the neck and shoulders, has become accustomed to the support and shape of your previous pillow.
During this adjustment period, you may experience some temporary discomfort, such as stiffness or mild pain in the neck upon waking. This is normal and typically subsides within a few days.
Changes in pillow material, height, or firmness may alter your sleeping posture and spinal alignment, so a short adaptation period is required for your body to get used to the new pillow.
How should I store and use bedding to maintain comfort over time?
Avoid frequent washing, minimize harsh chemicals, and rotate usage to maintain comfort and extend product life.
FAQS-EN