Luolai bedding products are made from high-quality materials, including cotton, silk, linen, bamboo fiber, wool, and TENCEL™. Each material is carefully selected for its breathability, softness, and durability.

Luolai products follow standard international sizing. However, duvet insert sizes may vary by manufacturer. We recommend measuring your duvet insert and comparing it to our size chart to ensure a proper fit.

While Luolai follows international size standards, other brands may have slight variations in their measurements. We suggest checking our size chart to compare dimensions before purchasing.

Yes, many of our products are made with hypoallergenic and OEKO-TEX® certified materials, making them safe for sensitive skin and children.

Cotton & linen: Machine wash in cold water, tumble dry low.

Silk & wool: Dry clean recommended. Bamboo fiber & TENCEL™: Gentle cycle wash, avoid fabric softeners.

To protect your security, Luolai has a strict payment verification system. Your transaction may be declined for the following reasons:The billing address and zip code do not match the details on file with your card issuer.The card details (number, expiration date, CVV) are incorrect.Your card issuer declined the transaction. Please contact your bank for assistance.

Orders can be modified or canceled before shipment. Once shipped, changes are not possible. Please contact our customer service as soon as possible for assistance.

We accept PayPal, Visa, MasterCard, American Express, and Discover for secure and convenient payments.

Standard shipping takes 5-7 business days. Delivery times may vary depending on the destination and customs processing.

Yes, we offer international shipping to many countries across Europe, North America, Oceania, and parts of Asia. Our shipping destinations include Germany, France, the United Kingdom, Switzerland, Nordic countries, Eastern and Southern European nations, Canada, the U.S., Australia, New Zealand, Japan, South Korea, Malaysia, and Singapore.

We offer a 30-day return policy for unused, unwashed products in their original packaging. Returns due to defects are eligible for a full refund or replacement.

If the return is due to a product defect or our error, we cover the return shipping cost.If the return is due to personal preference, the customer is responsible for return shipping.

Yes, we provide a 1-year limited warranty on most of our bedding products against manufacturing defects.

Yes, we have a well-established network of physical retail stores across China, offering a wide range of premium bedding and home products.For international customers, we primarily operate online, ensuring convenient access to our high-quality products with global shipping options.

You can reach us via email, live chat, or phone. Our support team is available Monday to Friday, 9 AM – 6 PM (CET).